First, take a couple photos and email us. Claims of damage to your plants must be submitted within 7 days of receipt for replacement or refund to be issued - limited to the value of the plants claimed. We do not offer warranty on plants when subsequent planting and care produces unsatisfactory results.
Sometimes a pot you receive looks like, well, just a pot of soil... but don't throw it out yet! It may be that the plant is still dormant. We try to ship plants when they are showing some green, but that can be difficult for some later growing species, especially if you live in a warmer climate and need the plants shipped before our colder climate has wakened them into new growth. If this is the case you will find the roots firm and the crown intact beneath the soil.